Emails opening in conversations inbox with all previous replies fully expanded

NCouling
Member

I am having a recurring problem with conversations inbox. Some of the emails are opening with the entire thread fully expanded. Since the list brings me to the bottom of the message, I see about one letter per line on deeply nested messages. I have to scroll backwards to try to actually find the start of the message, but it takes forever, and if I click and drag the scroll button, it goes too fast and I lose my place. I have responded to old messages as though they were new because it is so messy to navigate like this.

NCouling_0-1623382916951.png

 

1 Reply 1
himanshurauthan
Key Advisor | Platinum Partner

Hello @NCouling,

 

I suggest if you are creating tickets from inbox messages then you can open that ticket and check all the threads there.

 

Also, please follow the below steps:

 

image.png

 

I hope this will helps you.

 

Thanks and Regards,

Digital Marketing & Inbound Expert In Growth Hacking Technology