Emails not showing up in Conversations Inbox

BMedspa
Member

We have been using hubspot CRm for 3 years. A few weeks ago , we noticed that emails are not showing up in Hubspot inbox but do show up under the individual contacts. These emails  do not show up in outlook either. 

 

Any help would be appreciated!

2 Replies 2
himanshurauthan
Key Advisor | Platinum Partner

Usually, it does not happen but as far as I think you might have added a filter in your inbox.

 

Also, there could be a possibility that the emails you’re seeing in the individual contacts are not successfully delivered to the respective contact or are in the draft. And if in Outlook, if you are trying to see all threads communication then I will suggest you please look in HubSpot contacts to see all threads. The reason is all mail communications were done through the HubSpot interface.

 

And can you please share screenshots for more details?

 

himanshurauthan_0-1620040686260.png

 

Regards,

 

 

Digital Marketing & Inbound Expert In Growth Hacking Technology
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BMedspa
Member

@himanshurauthan . Thanks for your comment.  We have  been using same setup for 3 years. No changes made. No filter rules created. Our workflow for these emails is that , we go to contact profile and send them an email. We would see the contact response in the the shared inbox. Now responses are not showing up. We have to go to each contact and respond to emails. They are definitely receiving emails from us.

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