Emails not being received

[EAtkinson]

Hi there,

My customers are not receiving emails I have sent. Mulitple customers have called and advised they have not received my email.

This is not a sales email. The email is sent from the individual contact screen.

Is anybody else noticing the email has been 'sent' but not 'opened'

Any help would be gratefully received!

[Rpetersen]

Were you ever given a solution for this from Hubspot? My team is having the same issue. 

[karstenkoehler · Accepted solution]

Hi @EAtkinson,

HubSpot has a troubleshooting article specifically for this: Contacts not receiving your marketing emails

Generally it's becoming more common that receiving email service providers are simply not sending bounce information back whenever an email is not let through to the end user. This is usually the case in industries which are more sensitive to these regards (finance, research etc.)

HubSpot marketing emails contain tracking links (which cannot be switched off) and which are sometimes considered potentially harmful by email service providers.

I'd recommend working through the options linked in the article above. Beyond that, options are unfortunately limited.

Best regards!

[SWilkins2]

My entire team is having the same issue. When we try to send an email from a Contact's page, they are not receiving it. Which is odd because if we look in our outlook emails, it shows as sent, but it didn't actually send. Then, if we email the contact directly through Outlook, it sends. Seems like this "Karsten" guy is a bot given it's inabailty to reply with a solution based on your specific answer. Hubspot humans, help?

[DRoberge]

thi isnt about marketing emails. these are one to one emails- our team is struggling here with the auto associations destroying records for deals because of our conversations inbox, and with emails not being recieved for direct to customer emails regarding current quotes/one to one correspondence! please help!

[SWilkins2]

My entire team is having the same issue. When we try to send an email from a Contact's page, they are not receiving it. Which is odd because if we look in our outlook emails, it shows as sent, but it didn't actually send. Then, if we email the contact directly through Outlook, it sends. Hubspot, can you help us?