CRM

GRana
Participant

Emails associated with Contacts are not being Imported

SOLVE

I have been importing contacts with an excel file with complete details like Name, Email, Phone number etc, and these properties are mapping correctly with Green mark. 

But once contact imported .. email address associated with those contact are not being uploaded. 

 

All other sycing is working fine.... like contact and email are fetching correctly from my website using tracking code.

 

Issue is only occuring while importing contacts.

 

Please suggest the solution for this.

 

Thanks

0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Emails associated with Contacts are not being Imported

SOLVE

Hi @GRana,

 

The correct field would be "Email", not "Email address".

 

karstenkoehler_0-1661240233331.png

 

"Email address" was probably created as a custom property by a user in your portal. (It should probably not be used unless there is a specific purpose for having a second email property.)

 

Best regards

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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5 Replies 5
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Emails associated with Contacts are not being Imported

SOLVE

Hi @GRana,

 

Just to confirm I understand your issue correctly: You have an import file that includes an Email column – but when you complete the import process, the Email is not shown on the contact record?

 

Have you check whether there were any import errors? https://knowledge.hubspot.com/crm-setup/troubleshoot-import-errors

 

Best regards

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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GRana
Participant

Emails associated with Contacts are not being Imported

SOLVE

GRana_0-1661239906703.png

It is showing like this.

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Emails associated with Contacts are not being Imported

SOLVE

Hi @GRana,

 

The correct field would be "Email", not "Email address".

 

karstenkoehler_0-1661240233331.png

 

"Email address" was probably created as a custom property by a user in your portal. (It should probably not be used unless there is a specific purpose for having a second email property.)

 

Best regards

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

GRana
Participant

Emails associated with Contacts are not being Imported

SOLVE

But as I said.. i have been uploading the contacts with same property "Email address" for 2 years... but the issue is occuring from last 1 or 1 and half month.

0 Upvotes
GRana
Participant

Emails associated with Contacts are not being Imported

SOLVE

No. it is not showing any import error.

In mapping section, it is correctly mapping the Email section with Green Tick button.

0 Upvotes