Emails Assigned To Pipelines in Help Desk

[bfashi]

We should be able to assign default emails to pipelines in Help Desk, and also make it so certain users can only reply from certain emails in Help Desk.
For example, I have users who create a ticket and then go to send an email and forget to change from the default email. They are then emailing from the wrong email, and possibly creating confusion because they then send from the wrong email and also the wrong email signature (this is automatically tied to the email that it is sent from).
From there, every user from every team is able to email from any email. Our client success team doesn't need to be emailing from the finance email, so we should be able to control this in Help Desk also.

[PamCotton]

Hey @bfashi, thank you for posting in our Community!

You can set default email addresses for each pipeline in your Help Desk settings, ensuring the correct email is selected automatically when a ticket is created. Additionally, you can configure user permissions to restrict which email addresses certain users can send from. 

To our top experts @TomM2 and @DanielSanchez do you have any recommendations for @bfashi matter?

Thank you,

Pam