Email tracking with clients is delayed

BCole1 · ‎Jun 17, 2022

Recently we have noticed that email tracking is delayed. For example, if there is an email thread going between an employee and one of their clients, it now takes close to 24 hours before we can see that thread being tracked in the customer's Hubspot info/activity/profile. This used to happen instantly, and the delay is leading to more issues with assigning contacts. Page views, form submissions, and marketing email views are still appearing instantly. But actual emails are delayed to appear.

HenryJacobs · ‎May 17, 2023

Hi all,

Was this technical issue resolved? We have been having the same problem.

Kind regards,

MiaSrebrnjak · ‎Jun 21, 2022

Hi @BCole1,

Thank you for reaching out to the Community!

Have all users in your account been experiencing this behavior? Also, by "email tracking", do you mean email logging or tracking of email opens & clicks? Thanks!

The more info, screenshots and details you can provide, the better the Community can assist.

Cheers
Mia, Community Team

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BCole1 · ‎Jun 21, 2022

Hi Mia,
Since I last wrote that post, it has begun not tracking at all, and yes, it's happening to everyone. By email tracking, I am referring to actual emails sent between our associates and their clients, which used to show up in the contact's activity and information. I will put an image below to show exactly what I am referring to.

CRM