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Email tagging issue

Bumble
Member

Hi there. I have noticed some of the emails i send from my outlook are tagged against hubspot contacts and others aren't. Can someone help me work out why? Thank you

0 Upvotes
1 Accepted solution
franksteiner79
Solution
Recognized Expert

Hi @Bumble 

 

Have you checked your Outlook Desktop plugin settings?

Depending on how this is setup you may or may not have to actively tick the "log" option before sending an email.

 

Another option is that certain recipients or domains have been added to your or your teams "never log list".

 

Let me know if that helps.

Frank

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project

View solution in original post

1 Reply 1
franksteiner79
Solution
Recognized Expert

Hi @Bumble 

 

Have you checked your Outlook Desktop plugin settings?

Depending on how this is setup you may or may not have to actively tick the "log" option before sending an email.

 

Another option is that certain recipients or domains have been added to your or your teams "never log list".

 

Let me know if that helps.

Frank

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project