Email sent via Inbox - not associated to company

[Shakermaker]

Hi,

if I send or answer to an email via the shared inbox, the email only associates with the contact and not with the company, although the contact is associated with a company and I activated the auto-association feature.

[Shakermaker]

Is there any solution for that? Kinda annyoing to have to associate all emails manually when sending from inbox.

[tverdokhlib1]

@Shakermaker please try the below soultion:

Configure Default Activity Associations (Applies to Shared Inboxes):

• Go to Settings > Objects > Activities.
• Choose Association Tab;
• Select "Company and Email" as the activity type.
• Under Log Activity, choose All Companies
• 

   

[Shakermaker]

That also doesn't seem to work: