Email logging

RBlackie
Member

One of our users is logging his emails through manually adding the Hubspot email to bcc.


This has stopped working for him recently - even though he is definitely doing it.


We've checked that he's using the right email address in bcc, and that he's sending it from the right email account.


Any ideas to fix this?

CRM
0 Upvotes
2 Replies 2
webdew
Top Contributor | Diamond Partner

Hi @RBlackie ,

Check this article here. Hope issue will resolve.
Also check this long thread here. May be you can find something.

Hope this helps!


If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regard.

0 Upvotes
ThreadsHelp2018
Top Contributor

Our app may help if you want to avoid manual bcc. 

 

0 Upvotes