Email integration Support Service

houman
Member

Hello,

 

It's my first time on HubSpot and I would like to get started with the free tool to handle customer support requests.

 

I don't understand how the email integration is supposed to work. It's very confusing. 

 

So I have been given this generated email: <hello@company.hubspot-inbox.com>.

But our customers are sending the support emails to support@company.com.

 

How do I change that? I was told by a rep from Sales, that I had to forward our email to the generated email above. But once I reply to the customer requests from HubSpot, the customers will get emails from <hello@company.hubspot-inbox.com> instead of support@company.com, correct?

 

In Jira Service Desk, I can integrate properly and I won't have to worry about this.  Maybe I'm not doing it correctly.

 

Thanks,

Houman

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1 Reply 1
JessicaH
HubSpot Alumni

Hi @houman,

 

Thanks for reaching out.

These two articles might be a good starting point for you:

I hope this helps.

Take care!

Jess


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