Email integration Support Service
May 26, 2020 7:01 AM - edited May 26, 2020 7:03 AM
It's my first time on HubSpot and I would like to get started with the free tool to handle customer support requests.
I don't understand how the email integration is supposed to work. It's very confusing.
So I have been given this generated email: <email@example.com>.
But our customers are sending the support emails to firstname.lastname@example.org.
How do I change that? I was told by a rep from Sales, that I had to forward our email to the generated email above. But once I reply to the customer requests from HubSpot, the customers will get emails from <email@example.com> instead of firstname.lastname@example.org, correct?
In Jira Service Desk, I can integrate properly and I won't have to worry about this. Maybe I'm not doing it correctly.