Email form

[DeliaBarone]

Good Morning,

I have a problem with the form’s notification e-mails, when we confirm the form it doesn’t send the e-mails to some of our team’s member.

In our company we created an Hubspot company property managed by multiple team’s members. Notifications are received by the majority (all with the same e-mail account domain), why some members don’t receive notifications?

The form: https://share-eu1.hsforms.com/1UhJVXIFDQZqPsX0lcE3tugfjsek The page of the form: https://www.mondonatale.net/contatti/ Notifications

arrive at complements@tecnotek.net - segreteria@tecnotek.net Notifications are not received by eventi@tecnotek.net

[Jnix284 · Accepted solution]

Hi @DeliaBarone it is my understanding the notification emails can't be sent to any email addresses that are not associated with a HubSpot account/user.

If you're using a group email and there is a corresponding HubSpot account, it should work, but group emails that aren't users wouldn't work.

I hope this helps, this is a somewhat recent change so if this not what you are seeing please let me know so we can figure out what else might be happening