Email contacts

billysurf
Member

I am new (day1) and using the free version.  I connected my email (fastMail) and the back and forth is working fine.  I can send emails via HS and theya are in my fastMail web client and vice versa.  Problem-I emailed some clients today (From the fastMail web client) and the emails showed up in Hubspot coversations BUT they are all logging as my email, not creating new contacts from the people I am emailing.

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sharonlicari
Community Manager

Hey @billysurf 

 

Have you connected your inbox as a shared inbox? If so, I'd suggest following these instructions to add contacts in your HubSpot portal. 

 

If you have connected your inbox as a personal inbox in HubSpot, then I'd suggest following these instructions and these instructions.

 

I hope this helps.

 

Thank you

Sharon

 

 

 

 


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