Email Tracking reporting false openings
Dec 11, 2020 12:03 PM - edited Dec 11, 2020 12:33 PM
If I leave Outlook running for a while, then go back and look at my 'sent' emails that are being tracked, I start getting messages that they've been 'Opened' when it's me that's doing the opening.
Last night, after sending several introductory emails to prospects, I went and reviewed them in the 'Sent' folder in Outlook. Nothing showed up in the Activity Monitory. This morning, I read them again at 11:30 and got notices immediately in Outlook that they had been read. Five contacts now have an event at 11:30 stating that the emails were opened. It appears they were triggered by me reading the eamils.
I shut down Outlook at 12:00. Opened it back up and when I reviewed the emails again, no new notices showed up that I was reading them.
I suspect the problem has to do with some authentication time-out. The authentication token used by Outlook goes stale. Then when I go to read my sent emails, it doesn't recognize me and thinks it's the customer that's doing the reading. Restarting Outlook seems to clear the problem.