Email Property mismatch
RésolueHello,
I am a new user of HubSpot CRM tool.
I imported around 600+ contacts from my excel spreadsheet into HubSpot CRM. When I imported the data, a new custom property for email ID got created.
The email ID is a single-line text field and has all the emails of my contacts. However the standard email property offered by HubSpot is now empty and I am not able to see any email IDs at the contact level (on double clicking a contact). Can someone please help?
1 Solution acceptée
Email Property mismatch
RésolueHi @KJhunjhunwala,
Either this email ID property existed already or you created it accidentally upon import.
In any case, your best course of action is to remove the contacts created from the import. You can find all contacts by navigating to the import menu, scrolling down to the list of imports, hovering your mouse over the import, then click "View contacts" and proceed to bulk delete them: https://knowledge.hubspot.com/records/delete-crm-records
After deleting, you would repeat the importh, this time mapping the email column in your file to the HubSpot contact property "Email".
When you don't do so, HubSpot should also be displaying a warning that you're missing an identifier. This warning must've shown up previously as well, so make sure to read all import instructions carefully.
If you have workflows at your disposal, you could also create a contact-based workflow that enrolls contacts when "Email ID" is known, then uses the "Copy property value" workflow action to copy the value from "Email ID" into "Email".
Best regards!
| Karsten Köhler |
 | Did my post help answer your query? Help the community by marking it as a solution. |
Email Property mismatch
RésolueHey @KJhunjhunwala
You can re import your data using HubSpot standard Email property (easier)
Or you can have a workflow copy the information from 1 property (Email ID) to the other (Email) (a few more steps)
Hope this helps
 | María Lucila Abal COO Andimol | Platinum Accredited Partner HubSpot Expert, Top Community Champion | Hall of Fame IN23&IN24 Certified Trainer (12+ years) | SuperAdmins Bootcamp Instructor Have questions? Get answers: Get Premium Support |
| Did my post help answer your question? Mark this as a solution. |
Email Property mismatch
RésolueEmail Property mismatch
RésolueHi @KJhunjhunwala,
Either this email ID property existed already or you created it accidentally upon import.
In any case, your best course of action is to remove the contacts created from the import. You can find all contacts by navigating to the import menu, scrolling down to the list of imports, hovering your mouse over the import, then click "View contacts" and proceed to bulk delete them: https://knowledge.hubspot.com/records/delete-crm-records
After deleting, you would repeat the importh, this time mapping the email column in your file to the HubSpot contact property "Email".
When you don't do so, HubSpot should also be displaying a warning that you're missing an identifier. This warning must've shown up previously as well, so make sure to read all import instructions carefully.
If you have workflows at your disposal, you could also create a contact-based workflow that enrolls contacts when "Email ID" is known, then uses the "Copy property value" workflow action to copy the value from "Email ID" into "Email".
Best regards!
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
