Email Not attaching to contacts in Hubspot Sales

[dave_incisiv]

I've got email integrated into Hubspot sales but I've noticed that some emails are not attaching to the contact record.  Most do but some just randomly do not.   One example is a multiple recipient email to two people at the same company - The email did not attach to either contact record - Is a multiple reciepient email not allowed?     

[edjusten]

HI @dave_incisiv  This HubSpot Acadamy resource explains a few reasons why an email might not log into the CRM. While ti doesn't specifically mention multiple recipients, I'm confident that having more than one recipient in the To: field woudl resoult in a log failure. The CRM is designed for 1:1 direct communuication. If you must add recipients but still want the email logged, try adding a single address in the To: field and adding other recipients using CC:

Ed   

[dave_incisiv]

Thanks for the reply.