CRM

Radiojaja
Participante

Email Attachement Problems

resolver

HEy! 

Ive just started using hte sales free tools and Im loving it so far. 

 

Ive been using my email through the CRM and its worked fine, tracking opens etc. 

 

But Ive just sent a few out with a PDF attachment using the icon in the meial, and its not attached? 

 

Ive sent the same attachement through my normal email client and its worked fine. 

Cant find anything online to help - anyone with any ideas please? 

 

File size was large - was that it? It was 8.5Mb 

2 Soluciones aceptadas
edjusten
Solución
HubSpot Employee
HubSpot Employee

Email Attachement Problems

resolver

Hi @Radiojaja  The CRM interfce has an attachment limit of 10mbs. So the size of your .pdf file is the culprit here. 

 

Thank you,

Ed Justen


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Ver la solución en mensaje original publicado

Radiojaja
Solución
Participante

Email Attachement Problems

resolver
2 Respuestas 2
edjusten
Solución
HubSpot Employee
HubSpot Employee

Email Attachement Problems

resolver

Hi @Radiojaja  The CRM interfce has an attachment limit of 10mbs. So the size of your .pdf file is the culprit here. 

 

Thank you,

Ed Justen


Did my post help answer your query? Help the Community by marking it as a solution
Radiojaja
Solución
Participante

Email Attachement Problems

resolver
Awesome! Thank you 🙂