Email Attachement Problems

SOLVE
Radiojaja
Participant

HEy! 

Ive just started using hte sales free tools and Im loving it so far. 

 

Ive been using my email through the CRM and its worked fine, tracking opens etc. 

 

But Ive just sent a few out with a PDF attachment using the icon in the meial, and its not attached? 

 

Ive sent the same attachement through my normal email client and its worked fine. 

Cant find anything online to help - anyone with any ideas please? 

 

File size was large - was that it? It was 8.5Mb 

2 Accepted solutions

Accepted Solutions
edjusten
Solution
HubSpot Employee

Hi @Radiojaja  The CRM interfce has an attachment limit of 10mbs. So the size of your .pdf file is the culprit here. 

 

Thank you,

Ed Justen


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Radiojaja
Solution
Participant
Awesome! Thank you 🙂

View solution in original post

2 Replies 2
edjusten
Solution
HubSpot Employee

Hi @Radiojaja  The CRM interfce has an attachment limit of 10mbs. So the size of your .pdf file is the culprit here. 

 

Thank you,

Ed Justen


Did my post help answer your query? Help the Community by marking it as a solution

View solution in original post

Radiojaja
Solution
Participant
Awesome! Thank you 🙂

View solution in original post