Elementor Form not sending data to Hubspot CRM

[Rsekar]

It was working perfectly until it suddenly stopped for no reason.

I was able to make it work with Zapier but the lead source is not right via this method.

It's not a pop-up form, any help is much appreciated.

[Ben_M · Accepted solution]

Elementor forms only send data to Hubspot via the non-hubspot forms feature. This is a very unreliable feature and many things could be blocking it. If you share a link to the page in question we can try to take a look for you.

At a high level the non-hubspot forms feature is like a basic security system. It is a camera watching a pinpad on a door. It can see who enters takes a picture when they press submit, but it doesn't actually see if they gain entry and passed the form validation you setup, nor can it see any hidden fields you may have. You can also find a list of potential reasons on this KB article as to why data is no longer being captured and/or the feautre is no longer working: https://knowledge.hubspot.com/forms/pop-up-forms-and-non-hubspot-forms-faq

[Rsekar]

Hi Ben, thanks for the reply.

https://www.poolenclosures.com.au/contact/ this is the form.

I couldn't find a possible reason from the KB article, Any help would be greatly appreciated. thanks.