Edit Contact Owner Internal ValueSOLVE
Oct 21, 2019 12:47 AM
I'm using Zapier to integrate HubSpot with an SMS service (Esendex), to follow up with our leads.
When I map the Contact Owner property to the integration, the Internal Value ID is brought in instead of the Contact Owner's name (Label).
Is there a way I can either edit the ID to their name OR bring their name into the integration instead of the ID?
Solved! Go to Solution.
Oct 24, 2019 10:50 AM
>>"Is there a way I can either edit the ID to their name OR bring their name into the integration instead of the ID?"
The pre-defined HubSpot Contact Owner internal values are tied to the actual registered HubSpot User account and cannot be edited.
Bringing the Contact Owner name into your integration via a Zap is a question for Zappier Support. However, an alternative to that may be to ...
-1- add a custom property in HubSpot - i.e., single line text (important)
-2- use a workflow to update that property to match the Contact Owner
-3- map that custom property via your Zap
While this is a bit of work and possibly not scalable (untested), it will give you what you're looking for in Esendex.