[ERROR RESOLVED] 'Connect with your email' error

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Occasional Contributor

when i go to the email tab to write an email  this message appear: Connect with your email

Sorry. Your email account is no longer connected to HubSpot CRM. Please reconnect now so that your email thread can be recorded.

 

i try to connect gmail but still dont work.

can you please help?

many thanks 

Emanuele

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2 Accepted solutions

Accepted Solutions
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HubSpot Employee

UPDATE (3:12PM EST 1/25/17): An internal ticket has been filed with the Hubspot Development team to investigate what might be causing some users to not be able to send emails to contacts from the contact record in the CRM.  As soon as an update is available, it will be posted here.  

 

Thank you for your patience while we work on getting this resolved.

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HubSpot Employee

UPDATE (4:11PM EST 1/25/17): The problem that was causing some users to be prompted to connect their inbox when it was already connected has been resolved.  

 

If you continue to experience difficulty, please let us know.  

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16 Replies 16
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HubSpot Employee

Hello @leleriva,

 

Thank you for your question.

 

Can you please go to Settings in the top middle navigation, click Gmail and Outlook in the left column, and verify that your inbox is connected?  It should look like this:

 

connected inbox.png

 

If the "Connected Inbox" box doesn't indicate that your inbox is connected, you'll want to connect it.  It might be worth it to clear your browsers cookies and cache if you conitnue to experience difficulty.  

 

Please let me know if this doesn't change anything.  Any screenshots or additional details will be helpful as well.

 

Thanks,

Brett

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Occasional Contributor

Hello Brett,

thanks for the answer,

1) i eliminate browsers cookies and cache but still it doesent work.

2) the inbox is connected like your picture

3) when i click  on email it says that the account in not connected  😞

 

any other suggestion?

thanks

Emanuele 

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New Contributor

I'm also having the same problem.  The settings tell me I'm connected but when I go to type and email I get the same error message.

 

Please advise on how to rectify?

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Visitor

I have the same situation. 

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Occasional Contributor

email issueemail issue

This is what i see, happened today 

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New Contributor

I've even tried to disconnect it completely so I can try again.  It won't delete!!!

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Occasional Contributor

i did the same too , anithing lef to do?

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Occasional Contributor

are u having the problem today or even yesterday?

if is today might be a software bug to fix or an update 

 

0 Upvotes
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HubSpot Employee

UPDATE (3:12PM EST 1/25/17): An internal ticket has been filed with the Hubspot Development team to investigate what might be causing some users to not be able to send emails to contacts from the contact record in the CRM.  As soon as an update is available, it will be posted here.  

 

Thank you for your patience while we work on getting this resolved.

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Occasional Contributor

Thanks you @BrettLanguirand , have a nice evening E.R

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Occasional Contributor

dont know yours but mine now is working, back to normal.  that was a super fast fixing Smiley Happy

 

have a nice evening to all.

ciao Emanuele

 

0 Upvotes
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HubSpot Employee

UPDATE (4:11PM EST 1/25/17): The problem that was causing some users to be prompted to connect their inbox when it was already connected has been resolved.  

 

If you continue to experience difficulty, please let us know.  

0 Upvotes
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New Contributor

Thanks...mine is working now 🙂

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Occasional Contributor

email issueemail issue

 

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Occasional Contributor

I am having the same issue. 

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New Contributor

I am also having this problem.  Email shows that it is connected and hubspot is an authorized app in Office 365.

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