CRM

OAskarov
Teilnehmer/-in

Duplicated email view

lösung

Hi All,

 

Can someone please help me understand how I can resolve this?

I see duplicated information of the same meeting under the activity tab in the middle deal column.

I looked at the deal-setting / record customization but couldn't find a way to fix this.

 

Thank you.

 

Emails_1.png

0 Upvotes
1 Akzeptierte Lösung
Jonas_De_Mets
Lösung
Stratege/Strategin

Duplicated email view

lösung

Hi @OAskarov,

 

It's likely that at least one of the meetings was created via an integration.
Are your colleagues using the Google Calendar or Outlook integration?
If they do, I would recommend checking the respective calendars of your colleagues for a duplicate entry of the same meeting in their Google / Outlook calendars. 

Hope this helps!

Best regards,
Jonas De Mets
HubSpot Revenue Operations & Co-Founder @ Koalify 

Did my answer help? Please "mark as a solution" to help the community.

Jonas De Mets
RevOps & Co-Founder @ Koalify

Connect via LinkedIn


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Lösung in ursprünglichem Beitrag anzeigen

6 Antworten
Jonas_De_Mets
Stratege/Strategin

Duplicated email view

lösung

Hi @OAskarov 

Glad I could help!


Best regards,
Jonas De Mets
HubSpot Revenue Operations & Co-Founder @ Koalify 

Did my answer help? Please "mark as a solution" to help the community.

Jonas De Mets
RevOps & Co-Founder @ Koalify

Connect via LinkedIn


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0 Upvotes
Lucila-Andimol
Vordenker/-in | Platinum Partner
Vordenker/-in | Platinum Partner

Duplicated email view

lösung

Hey @OAskarov 

Could it be that you have 2 HubSPot users participating in that meeting?

This could lead to register both user's meeting independently.

 

Another thing I could "see"(not really because its blur) is that the description of both meetings is different.

So this could be coming from different places.

Maybe your syncing twice this with 2 different apps? 

If you can check this up and get back to us, so we can continue guiding you .

 

María Lucila Abal | COO Andimol
HubSpot Expert, Community Champion & Certified Trainer (12+ years)

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0 Upvotes
Jonas_De_Mets
Stratege/Strategin

Duplicated email view

lösung

Hi @OAskarov,


To resolve this specific issue, you can delete one of the 2 meetings via Actions - Delete (see printscreen).
To prevent this from happening again, you should understand how both meetings were created.

I have seen multiple cases where one meeting was planned via HubSpot and another one via a calendar integration.

Jonas_De_Mets_0-1706475219626.png

 

Hope this helps!

Best regards,
Jonas De Mets
HubSpot Revenue Operations & Co-Founder @ Koalify 

Did my answer help? Please "mark as a solution" to help the community.

 

Jonas De Mets
RevOps & Co-Founder @ Koalify

Connect via LinkedIn


Did my reply help answer your question? Please mark it as a solution.

0 Upvotes
OAskarov
Teilnehmer/-in

Duplicated email view

lösung

Hello @Jonas_De_Mets ,

 

Thank you for that.

My concern is that this is coming from integration and a meeting that was booked in a different way.

Is there a way to show just one of the options?

Then I guess I'll need to guide the team to use just this one.

 

Thanks

Oren

 

 

Jonas_De_Mets
Lösung
Stratege/Strategin

Duplicated email view

lösung

Hi @OAskarov,

 

It's likely that at least one of the meetings was created via an integration.
Are your colleagues using the Google Calendar or Outlook integration?
If they do, I would recommend checking the respective calendars of your colleagues for a duplicate entry of the same meeting in their Google / Outlook calendars. 

Hope this helps!

Best regards,
Jonas De Mets
HubSpot Revenue Operations & Co-Founder @ Koalify 

Did my answer help? Please "mark as a solution" to help the community.

Jonas De Mets
RevOps & Co-Founder @ Koalify

Connect via LinkedIn


Did my reply help answer your question? Please mark it as a solution.

OAskarov
Teilnehmer/-in

Duplicated email view

lösung

Hi @Jonas_De_Mets ,
It does.
I looked at the meeting history; one is from Google Calendar, and the other is from Calendly.
Thank you for your help.
I assumed this was the case, but I didn't know where I could find this information.

Best