Duplicated email view

[OAskarov]

Hi All,

Can someone please help me understand how I can resolve this?

I see duplicated information of the same meeting under the activity tab in the middle deal column.

I looked at the deal-setting / record customization but couldn't find a way to fix this.

Thank you.

[Jonas_De_Mets]

Hi @OAskarov 

Glad I could help!


Best regards,
Jonas De Mets
HubSpot Revenue Operations & Co-Founder @ Koalify 

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[Lucila-Andimol]

Hey @OAskarov 

Could it be that you have 2 HubSPot users participating in that meeting?

This could lead to register both user's meeting independently.

Another thing I could "see"(not really because its blur) is that the description of both meetings is different.

So this could be coming from different places.

Maybe your syncing twice this with 2 different apps? 

If you can check this up and get back to us, so we can continue guiding you .

[Jonas_De_Mets]

Hi @OAskarov,

To resolve this specific issue, you can delete one of the 2 meetings via Actions - Delete (see printscreen).
To prevent this from happening again, you should understand how both meetings were created.

I have seen multiple cases where one meeting was planned via HubSpot and another one via a calendar integration.

Hope this helps!

Best regards,
Jonas De Mets
HubSpot Revenue Operations & Co-Founder @ Koalify 

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[OAskarov]

Hello @Jonas_De_Mets ,

Thank you for that.

My concern is that this is coming from integration and a meeting that was booked in a different way.

Is there a way to show just one of the options?

Then I guess I'll need to guide the team to use just this one.

Thanks

Oren

[Jonas_De_Mets · Accepted solution]

Hi @OAskarov,

It's likely that at least one of the meetings was created via an integration.
Are your colleagues using the Google Calendar or Outlook integration?
If they do, I would recommend checking the respective calendars of your colleagues for a duplicate entry of the same meeting in their Google / Outlook calendars. 

Hope this helps!

Best regards,
Jonas De Mets
HubSpot Revenue Operations & Co-Founder @ Koalify 

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[OAskarov]

Hi @Jonas_De_Mets ,
It does.
I looked at the meeting history; one is from Google Calendar, and the other is from Calendly.
Thank you for your help.
I assumed this was the case, but I didn't know where I could find this information.

Best