Oct 3, 2018 3:13 PM
We imported companies records that were pre-existing in Hubspot having the same domain as the pre-existing one: Hubspot duplicated the records instead of merging the imported records with the existing ones having the same domain name.
Detailed description of what happened:
1) Company with name A and domain A exists in Hubspot
2) Another Company B with domain B is created via API call (B has the same name and domain as A)
3) Instead of merging Companies A and B, Hubspot created two separate companies
How to avoid duplication?
Oct 4, 2018 2:16 PM
Nov 16, 2018 2:29 PM
This same thing happened to me.. I am merging a bunch of Salesforce data over (since we're moving off the platform). And I have duplicated company records with different info (owners, activities, etc). on each. I have 10 of one company!!! It happened when I turned the "Associate contacts with companies" checkbox back on... ah. Please advise!
I can't even merge the data sets because our integration with SF is still turned on.