Don't know what I'm missing!!

[Funnylily]

I have Ent full suite and thought I'd know this basic - but I can't figure it!

How do I stop HubSpot creating new contacts from my regular email client?  I had sales extention on in the background - I've just turned it off to see if that'll work but I want to have it!!

[franksteiner79 · Accepted solution]

Hi @Funnylily 

This is a setting in your HubSpot plugin settings - in the GMail plugin there is an option to create a record from a new contact.

Frank

[karstenkoehler · Accepted solution]

Hi @Funnylily,

There are two things that might be happening here.

First, if you installed the HubSpot sales extension for Chrome, Office 365 or Outlook, there are log and track settings. You don't have to uninstall or deactivate the extension entirely, just manage those log and track settings:

• https://knowledge.hubspot.com/connected-email/customize-your-hubspot-sales-chrome-extension-default-...
• https://knowledge.hubspot.com/connected-email/track-and-log-emails-with-the-hubspot-sales-office-365...

Second, if you have connected your email address as a team email address in a conversations inbox, each incoming message will create a contact and this can currently not be turned off, as far as I know. You would have to remove this connection and reconnect your email correctly as a personal one:

• Remove: https://knowledge.hubspot.com/inbox/connect-channels-to-the-conversations-inbox#connect-a-team-email...
• Connect: https://knowledge.hubspot.com/connected-email/connect-your-inbox-to-hubspot

From what you're describing, I would assume that the first is what's happening.

Best regards!

[Nhal]

Ah, I know that feeling; nothing like tech doing more than you asked for! Here's a quick fix: head to your HubSpot Settings, then go to Objects > Activities > Email Logging. From there, toggle off the option that says "Automatically create contacts for new email recipients." That way, you can keep using the sales extension without HubSpot adding every email contact to your CRM. Hope that gives you back some control!

[Nhal]

Ah, I know that feeling; nothing like tech doing more than you asked for! Here's a quick fix: head to your HubSpot Settings, then go to Objects > Activities > Email Logging. From there, toggle off the option that says "Automatically create contacts for new email recipients." That way, you can keep using the sales extension without HubSpot adding every email contact to your CRM. Hope that gives you back some control!

[GiantFocal · Accepted solution]

Hi @Funnylily,

You can open your email (Gmail or Outlook), click the HubSpot extension icon, and go to “Log and track settings.” There, uncheck the option that creates new contacts from emails.

This way, you can still use the extension for tracking and logging, but HubSpot won’t add every new email address as a contact.

[karstenkoehler · Accepted solution]

Hi @Funnylily,

There are two things that might be happening here.

First, if you installed the HubSpot sales extension for Chrome, Office 365 or Outlook, there are log and track settings. You don't have to uninstall or deactivate the extension entirely, just manage those log and track settings:

• https://knowledge.hubspot.com/connected-email/customize-your-hubspot-sales-chrome-extension-default-...
• https://knowledge.hubspot.com/connected-email/track-and-log-emails-with-the-hubspot-sales-office-365...

Second, if you have connected your email address as a team email address in a conversations inbox, each incoming message will create a contact and this can currently not be turned off, as far as I know. You would have to remove this connection and reconnect your email correctly as a personal one:

• Remove: https://knowledge.hubspot.com/inbox/connect-channels-to-the-conversations-inbox#connect-a-team-email...
• Connect: https://knowledge.hubspot.com/connected-email/connect-your-inbox-to-hubspot

From what you're describing, I would assume that the first is what's happening.

Best regards!

[franksteiner79 · Accepted solution]

Hi @Funnylily 

This is a setting in your HubSpot plugin settings - in the GMail plugin there is an option to create a record from a new contact.

Frank