Sep 24, 2021 10:08 AM - edited Sep 24, 2021 11:00 AM
I have my products being sold in a Platform (for example Standvirtual), and I receive a lot of leads from there.
Everytime I get a lead, I get an e-mail with the name, number and message of that lead.
The problem is, the e-mail is always the same (it's a noreply e-mail), and Hubspot only recognizes that to generate and save contacts, which creates two problems:
1. The "Standvirtual" contact has dozens of messages (from different contacts) all agregated in one
2. I don't have a contact created for each lead I receive. The only way I can add that contact is manually, and it's really boring and time consuming, which removes completely the "advantage" of using Hubspot.
When I used the CRM of my own website, it recognized that information and presented the contacts correctly (saying the source was Standvirtual). In terms of configuration, Standvirtual sended that "lead e-mail" to a special e-mail linked to my website. Not sure if I should do that with Hubspot?
Any ideas how to solve it?
Hope my explanation are enough to make you understand my problem, since I'm not a tech specialist!
Edit: I contacted the Platform and it seems although I receive all the leads from the same e-mail (noreply), if I choose "reply" in my e-mail, it replies to the contact/lead e-mail, not the noreply e-mail. Not sure it helps, but they say all the CRM "read" the e-mail font and are able to get the contact e-mail from the Reply-To: line.
Thank you kindly
Sep 24, 2021 6:42 PM