Difference between search fields in HubSpot CRM and apparent duplicate entries

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New Contributor

We found what appears to be duplicate entries when searching for companies by name on the top menu search field of HubSpot CRM (the one next to the training and certifications icon). This has caused some confusion as there is only one record on the list of companies, yet, when clicking on each of the multiple results, the URL shows a different number at the end for each entry and the contents of each entry are different (in one instance there is a result with a history of notes and a couple of results without it).

 

When searching on the Search for a company field (the one next to the actions drop down box), we actually get the only entry we have for the organization with all of its content. This has created some confusion as it appears like we have duplicate entries when we don't.

 

Could someone please explain the difference between both search fields, and why the one on the top menu provides multiple results with different URLs for the same company?

 

Below is an example of two different URLs that actually takes us to the same company but with different content:

 

https://app.hubspot.com/sales/2936197/companies/379570845/

https://app.hubspot.com/sales/2936197/companies/473526411/

 

Notice the different number at the end of the URLs. Why is this? 

 

Thanks!

 

 

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HubSpot Employee

Hi @Rafael  The two different numbers in the url indicate that your have two records for georgiaadvocates.org  Both were imported, one on Feb 22 2017 and the other on June 13, 2017. Duplicate companies are common within HubSpot as we do not yet have a mechanism to deduplicate companies on import. Follow this link to easily merge the companies in the HubSpot CRM.

 

Ed 


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New Contributor

Hello Ed,

 

Thank you for your response. The second import was performed to add additional data to newly created fields. This import was performed by company name. Is there a better way to import new content into an existing company or do we risk creating a duplicate when importing new content?

 

Many thanks for your support.

 

Rafael

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