CRM

RhoadesM
Member

Deleting hard bounce contacts and the contact returns

SOLVE

If I delete hard bounce contacts from HSpot, I believe HSpot "remembers" if one of those deleted contacts comes back into HSpot with the same email address and flags it as bounced ...correct? 

Thanks, Mike

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Deleting hard bounce contacts and the contact returns

SOLVE

Hi @RhoadesM,

 

That is correct, hard bounce information is retained upon deletion. When a hard bounced contact re-enters the system, they will have the 'Email hard bounce reason' populated accordingly again.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Deleting hard bounce contacts and the contact returns

SOLVE

Hi @RhoadesM,

 

That is correct, hard bounce information is retained upon deletion. When a hard bounced contact re-enters the system, they will have the 'Email hard bounce reason' populated accordingly again.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.