CRM

Westbourne
Mitglied

Deleting contacts, keeping all emails received/sent

lösung

Hi, if I permanently delete a contact, will the Deals related to the contact remain? Also will the emails within the Deals remain?

TIA

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1 Akzeptierte Lösung
karstenkoehler
Lösung
Berühmtheit | Partner
Berühmtheit | Partner

Deleting contacts, keeping all emails received/sent

lösung

Hi @Westbourne,

 

You can find detailed information about what happens upon deletion here: https://knowledge.hubspot.com/contacts/delete-crm-records#data-lost-in-deletion

 

"only the contact's timeline activity will be deleted. If the contact has an associated company, deal, or ticket, the associated object's timeline activity (e.g., calls and emails) will not be affected as they are explicitly associated with that object."

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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1 Antwort
karstenkoehler
Lösung
Berühmtheit | Partner
Berühmtheit | Partner

Deleting contacts, keeping all emails received/sent

lösung

Hi @Westbourne,

 

You can find detailed information about what happens upon deletion here: https://knowledge.hubspot.com/contacts/delete-crm-records#data-lost-in-deletion

 

"only the contact's timeline activity will be deleted. If the contact has an associated company, deal, or ticket, the associated object's timeline activity (e.g., calls and emails) will not be affected as they are explicitly associated with that object."

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.