CRM

unstoppable
Mitglied

Deleting an attachment from a company or deal permanently?

lösung

Hi,

 

I am trying to delete attachements from a deal and a company. When I delete these they get deleted from the relevant deal and company but I can still access the attachement on it's original URL. How can I make sure the file is physically deleted forever?

 

Many thanks

 

Mark.

0 Upvotes
1 Akzeptierte Lösung
MFrankJohnson
Lösung
Vordenker/-in

Deleting an attachment from a company or deal permanently?

lösung


2000px-Ok_sign_font_awesomeDoes my post help answer your question?

Help the Community by marking it as SOLVED

 

Q: How can I make sure the [HubSpot] file is physically deleted forever?

 

Short A: It depends on your version of HubSpot. (we think)

 

Longer A:

If you have access to the Marketing -> Files and Templates menu you'll see a 'Files' menu there. That's where you'll find HubSpot-stored assets.

(see image)

hubspot-files-and-templates.png

 

If not, you may want to engage support and ask them to delete the specific file. Make sure you include the file URL.

 

Does that help solve your question?

Best,
Frank

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www.MFrankJohnson.com

 

Remember to include @MFrankJohnson in your message if you'd like me to reply.

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com

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0 Upvotes
10 Antworten
Franci
Stratege/Strategin | Diamond Partner
Stratege/Strategin | Diamond Partner

Deleting an attachment from a company or deal permanently?

lösung

Hi Everyone,

 

I work for a HubSpot Diamond Partner. We have developed an app for the marketplace that aims to solve the issue of bulk deleting attachments. Our app allows users to access a CRM card showing all the attachments associated with an object record and easily delete them in bulk.

 

We are seeking beta testers who can try our app at no cost, provide valuable feedback, and assist us in enhancing the overall usability of the product.

 

👉 Join the Beta Test -> Installation link 🔗

👉 How it works document -> PDF

 

While you're here, don't forget to check out our other apps in the HubSpot Marketplace for more helpful solutions!

 

Cheers!

Francesco Collacciani

HubSpot Specialist @ Exelab

#1 HubSpot Diamond Partner in Italy

emailAddress
francesco.collacciani@exelab.com
website
https://www.exelab.com/en/
Get in touch with us!
0 Upvotes
roisinkirby
HubSpot-Produktteam
HubSpot-Produktteam

Deleting an attachment from a company or deal permanently?

lösung

Hi @unstoppable can you please confirm what you mean by: ' can still access the attachement on it's original URL.'

0 Upvotes
unstoppable
Mitglied

Deleting an attachment from a company or deal permanently?

lösung

Hi @roisinkirby

 

I mean the file can still be accessed from the following URLs:

 

"preview" url - https://app.hubspot.com/file-preview/.....

 

and also cdn url - https://cdnp.hubspot.net/hubfs/....

 

So it's not actually deleted, only disassosiated from the relevant company.

 

Thanks.

 

 

0 Upvotes
unstoppable
Mitglied

Deleting an attachment from a company or deal permanently?

lösung

Please advise how we can resolve this ASAP.... Help!

0 Upvotes
MFrankJohnson
Vordenker/-in

Deleting an attachment from a company or deal permanently?

lösung

Wait. What? "confidential information" ... (not good).

 

"Please note that HubSpot does not support the management of sensitive information. For more information, please see Terms of Service."

Source: What file types can I upload to HubSpot?

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com
0 Upvotes
unstoppable
Mitglied

Deleting an attachment from a company or deal permanently?

lösung

Hi. What I am saying is if I delete an attachment then surely should be able delete it permanently, which is what my original questions was 🙂 

 

Waiting for someone from support to respond...

0 Upvotes
unstoppable
Mitglied

Deleting an attachment from a company or deal permanently?

lösung

I think I may have been trying to delete attachment incorrectly.. just read up the docs. Will try properly and get back. Thanks for the help.

0 Upvotes
MFrankJohnson
Lösung
Vordenker/-in

Deleting an attachment from a company or deal permanently?

lösung


2000px-Ok_sign_font_awesomeDoes my post help answer your question?

Help the Community by marking it as SOLVED

 

Q: How can I make sure the [HubSpot] file is physically deleted forever?

 

Short A: It depends on your version of HubSpot. (we think)

 

Longer A:

If you have access to the Marketing -> Files and Templates menu you'll see a 'Files' menu there. That's where you'll find HubSpot-stored assets.

(see image)

hubspot-files-and-templates.png

 

If not, you may want to engage support and ask them to delete the specific file. Make sure you include the file URL.

 

Does that help solve your question?

Best,
Frank

share-on-Linkedin-Button-75x19.png 


hubspot-forum-signature-badge-v01.png

www.MFrankJohnson.com

 

Remember to include @MFrankJohnson in your message if you'd like me to reply.

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com
0 Upvotes
unstoppable
Mitglied

Deleting an attachment from a company or deal permanently?

lösung

Hi, thanks for your response. I am using the free version but I would've thought that this is basic functionality that we should be able to physicaly delete a file and not just 'soft delete' it. 

 

I do not have the menu options you talk about so I guess I need to engage support? How do I go about doing this? I can't find a way to contact them directly. Please advise.

0 Upvotes
MFrankJohnson
Vordenker/-in

Deleting an attachment from a company or deal permanently?

lösung

This is the support option for free users, so ... consider your question asked and awaiting a response from an official HubSpotter.

 

cc: @roisinkirby

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com
0 Upvotes