Deleting an attachment from a company or deal permanently?

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unstoppable
Member

Hi,

 

I am trying to delete attachements from a deal and a company. When I delete these they get deleted from the relevant deal and company but I can still access the attachement on it's original URL. How can I make sure the file is physically deleted forever?

 

Many thanks

 

Mark.

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1 Accepted solution

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MFrankJohnson
Solution
Thought Leader


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Q: How can I make sure the [HubSpot] file is physically deleted forever?

 

Short A: It depends on your version of HubSpot. (we think)

 

Longer A:

If you have access to the Marketing -> Files and Templates menu you'll see a 'Files' menu there. That's where you'll find HubSpot-stored assets.

(see image)

hubspot-files-and-templates.png

 

If not, you may want to engage support and ask them to delete the specific file. Make sure you include the file URL.

 

Does that help solve your question?

Best,
Frank

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www.MFrankJohnson.com

 

Remember to include @MFrankJohnson in your message if you'd like me to reply.

 

Note: The date of each post here is increasingly important as HubSpot evolves to be the #1 CRM platform of choice world-wide.

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Hope that helps.

 

Be well,
Frank


HubSpot's Hiring World-Wide!

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MFrankJohnson
Solution
Thought Leader


2000px-Ok_sign_font_awesomeDoes my post help answer your question?

Help the Community by marking it as SOLVED

 

Q: How can I make sure the [HubSpot] file is physically deleted forever?

 

Short A: It depends on your version of HubSpot. (we think)

 

Longer A:

If you have access to the Marketing -> Files and Templates menu you'll see a 'Files' menu there. That's where you'll find HubSpot-stored assets.

(see image)

hubspot-files-and-templates.png

 

If not, you may want to engage support and ask them to delete the specific file. Make sure you include the file URL.

 

Does that help solve your question?

Best,
Frank

share-on-Linkedin-Button-75x19.png 


hubspot-forum-signature-badge-v01.png

www.MFrankJohnson.com

 

Remember to include @MFrankJohnson in your message if you'd like me to reply.

 

Note: The date of each post here is increasingly important as HubSpot evolves to be the #1 CRM platform of choice world-wide.

-- Visit

 

Hope that helps.

 

Be well,
Frank


HubSpot's Hiring World-Wide!

View solution in original post

0 Upvotes
unstoppable
Member

Hi, thanks for your response. I am using the free version but I would've thought that this is basic functionality that we should be able to physicaly delete a file and not just 'soft delete' it. 

 

I do not have the menu options you talk about so I guess I need to engage support? How do I go about doing this? I can't find a way to contact them directly. Please advise.

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MFrankJohnson
Thought Leader

This is the support option for free users, so ... consider your question asked and awaiting a response from an official HubSpotter.

 

cc: @roisinkirby

 

Note: The date of each post here is increasingly important as HubSpot evolves to be the #1 CRM platform of choice world-wide.

-- Visit

 

Hope that helps.

 

Be well,
Frank


HubSpot's Hiring World-Wide!

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roisinkirby
HubSpot Product Team

Hi @unstoppable can you please confirm what you mean by: ' can still access the attachement on it's original URL.'

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unstoppable
Member

Hi @roisinkirby

 

I mean the file can still be accessed from the following URLs:

 

"preview" url - https://app.hubspot.com/file-preview/.....

 

and also cdn url - https://cdnp.hubspot.net/hubfs/....

 

So it's not actually deleted, only disassosiated from the relevant company.

 

Thanks.

 

 

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unstoppable
Member

Please advise how we can resolve this ASAP.... Help!

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MFrankJohnson
Thought Leader

Wait. What? "confidential information" ... (not good).

 

"Please note that HubSpot does not support the management of sensitive information. For more information, please see Terms of Service."

Source: What file types can I upload to HubSpot?

 

Note: The date of each post here is increasingly important as HubSpot evolves to be the #1 CRM platform of choice world-wide.

-- Visit

 

Hope that helps.

 

Be well,
Frank


HubSpot's Hiring World-Wide!

0 Upvotes
unstoppable
Member

Hi. What I am saying is if I delete an attachment then surely should be able delete it permanently, which is what my original questions was 🙂 

 

Waiting for someone from support to respond...

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unstoppable
Member

I think I may have been trying to delete attachment incorrectly.. just read up the docs. Will try properly and get back. Thanks for the help.

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