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DJennings4 · ‎Dec 4, 2024

Can't log into my account and this is the response. Anyone dealt with anything similar?

Jigar_Thakker · ‎Dec 4, 2024

Thank you for reaching out regarding your account access issue. While I haven't personally dealt with this situation, I have seen others experience similar issues. It seems the automated system has flagged your account, which may be why you're receiving messages about ineligibility.

The best course of action would be to follow up with HubSpot Support to ask for clarification on why this happened and to rectify it if it's due to an automated system error.

You can also review the following for more details:
https://knowledge.hubspot.com/account-management/account-suspension-faq

If there's anything else I can assist with, feel free to let me know.

View solution in original post

Jigar_Thakker · ‎Dec 4, 2024

Hi @DJennings4 ,

Thank you for reaching out regarding your account access issue. While I haven't personally dealt with this situation, I have seen others experience similar issues. It seems the automated system has flagged your account, which may be why you're receiving messages about ineligibility.

The best course of action would be to follow up with HubSpot Support to ask for clarification on why this happened and to rectify it if it's due to an automated system error.

You can also review the following for more details:
https://knowledge.hubspot.com/account-management/account-suspension-faq

If there's anything else I can assist with, feel free to let me know.

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