Deleted Contacts

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I accidentally permantely deleted a contacts details. I checked if I could restore the details but there were gone. When I attempt to add the email address on a new profile it won't allow it due to GDPR laws. Is there anyway of undoing this or overcoming it as the customer wants to recieve information and I'm unable to send it

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HubSpot Employee

Hi @beyondcompany,

 

If you GDPR deleted a contact then their data is irretrievable. Having said that you would be able to re-add the email address of the contact by submitting a form on their behalf. This would override the blacklisting. The data that was originally on the record will not be re-added. This would be purged based on the GDPR compliant deletion.

 

Regards,

Jack

Jack Coldrick
Solutions Engineer @ HubSpot
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