Delete deals

[nbatta_coquette]

Hi Community, 

Trust all is well. I need to know if there is an option where I as an admin can disable 'delete' option on deals from my team's accounts. Basically, I want my team to close the deal (won or lost) rsther than deleting these. Any help with regards to how to accomplish this would be appreciated.

Thanks,

[karstenkoehler · Accepted solution]

Hi @nbatta_coquette, hi everyone,

HubSpot recently introduced a new set of permissions specifically for this. Admins can now create delete permissions by record type and user, separately from edit permissions (see the "Delete" column).

Let me know if you have any questions about this! If you find this post useful, you can help the community (and make my day) by marking this post as a solution.

Cheers!

[mgeorgieva]

Hey folks, 

Thanks so much for taking the time to share this idea and examples. We are looking into this problem area and wanted to see if an audit log of deletes, with an option to restore, can help here? One of the issues we're trying to look out for is that in a case where the sales rep is demo-ing contacts or deals or makes a mistake, it can be helpful for them to delete that vs increase the work for the admin. 

Today we support a recycle bin for contacts, deals, companies and tickets. It looks like this - https://www.evernote.com/l/AJeIToLNJFBITJKkMKxglVre9yT6o6OJNS8 and you can navigate to it from the home page of each of the above mentioned screens > Actions > Restore... 

Does this give you enough power to fix an accidental or intentional delete? Where does this fall short?

Best,

Maggie Georgieva

Product Manager

[LyndseyM]

This definitely falls short. Admins should have the ability to set permissions for what can and cannot be deleted. I have 10 remote sales reps and none of them should have the ability to delete contacts, companies, deals, or tasks. It's honestly concerning that they currently have the ability to do so. 

[niccid]

For me it falls short because we have to go in to restore to see something has even been deleted and we can't see who is doing the deleting. With deletes only being available for 90 days if we don't immediately realize something has been deleted in error we may not know to restore it until it's too late, leaving us with strange floating deals and more. I would prefer the option to set delete permissions for contacts vs companies separately.

At a minimum if the restore screen could have a search capability and also show who deleted the record that would be helpful at a glance so we could try and schedule spot checking of it. If our admins delete its generally fine but we have had reps delete companies and if we saw any of them we would have a closer look and likely restore the record.   

[NicoleSengers]

A more detailed audit log would assist - I have at times asked HubSpot who deleted a specific deal/contact but this isnt a great solution - It would help to know who deleted and yes it would be even better to limit delete functionality by user/team permissions.

I also think that certain other things should limit delete functionality like with tasks - if a person deleted their tasks this would not be traceable at all - and this means that if you manage a team via a task this can create havoc.

[NicoleSengers]

Hi there,

A similar idea was submitted here: https://community.hubspot.com/t5/HubSpot-Ideas/Seperate-permissions-to-read-write-delete-contacts-co...

Perhaps upvote that idea as well 🙂

[dperry]

I'm in the same boat. This is a sticky point for our management team. If I could revoke their privelages, I'd save myself a whole lot of stress.

[nbatta_coquette]

Is there a way we can find that out?

[dperry]

I don't think it's an option as of yet. However, you can do so via a workflow if I'm not mistaken. I run into a similar issue at times when I bulk assign contacts to a new owner. I want to ensure the deal moves to the new owner as well. From my understanding there's no way of doing this neither so I've been creating workflows to move all deals to the new owner. 

Kind of a pain. I love HubSpot's software, but it has some issues that I'm hoping get ironed out in the near future. 

[nbatta_coquette]

Thank you very much for your inputs.