Delete contact and automatically inform former owner?

[Oliver75]

Hi all,

We have an internal policy in place to automatically delete the contact from the CRM via API, if someone revokes his or her opt-in.

But I would love to let the former owner of this contact know about what happened. So is there a way of automatically sending a note to the former owner?

Cheers,
Oliver

[thesnappingdog · Accepted solution]

@Oliver75 what kind of setup handles your API request? 

I'm assuming that when the opt out process is triggered (e.g its a workflow with opted out == true, send webhook request to X) then your server receives the contact ID that you then use to call the DELETE contact method 

https://legacydocs.hubspot.com/docs/methods/contacts/delete_contact

Right? 

If you're already working on the API level, you could always request contact owner email from the contact record _before_ you send the delete request, and then send an email to the owner via mailgun or something similar.

However, if it is indeed the workflow + webhook setup that you have going, you could simply just add a step to your workflow:

All things considered though, Im assuming here you are using a webhook server + have access to workflows. If that's not the case please let me know what you are actually using to API delete contacts and I'll try to help out.

[JessicaH]

Hi @Oliver75,

Thanks for reaching out.

Currently, there's no out of the box solution for this, but I want to tag in some subject matter experts to see if they have any suggestions.

 Hi @mike-ward @Gonzalo @thesnappingdog, would you be able to share your thoughts with @Oliver75?

Thanks!

Jess

PS: We also have a DACH Community now!