I have a drop down option inside a property that I do not want users to have the ability to select anymore, however I don't want to lose the integrity of the data. I wish there was a way to archive this but deactivate for use. If I delete the option, will it remain for reporting purposes? Or will it be replaced with a blank?
There appears to be new behavior where options that have been selected by 1 or more contacts can no longer be deleted. They can be disabled from showing on the form and/or they can be merged into another value. I've created a non-form value called "Archived" and are merging the values to it. HubSpot changes the property value to "Archived" when this merger happens.
My guess is visible / internal values are not longer being stored, just numeric key references. Seems like a step backwards in the name of some kind of database optimization.
I can see that you are trying to delete an option in a dropdown property.
I found the solution from @Jnix284 on this similar post "Removing options from 'industry' drop down" where it is indicated that the property cannot be edited if there is a value or if it is in use and you can see an option/workaround to clear/delete the option.
I'd like to also share these articles that might be of interest to you:
It seems like this behavior has significantly changed. We no longer have the ability to remove an option that has records with the selected value. The red underline indicating the no longer selectable value also seems to have been removed in recent updates. It would be great to have this feature back.
Hi @karstenkoehler - is there a trick to deleting the option? When I go to the property and select the option I want to delete, it doesn't give me the option to delete. There are currently contacts with the option selected.
I can delete if there are no contacts selecting the option.