CRM

Evgenii
Participant

Delete Emails from Unknown Visitors in Conversations Inbox

SOLVE

How can I delete the emails of unknown contacts in the Conversaitons Inbox. Only manually it turns out, in Hubspot you can’t even filter by emails with an unknown name and even in inbox search I can't search for unknown contactsScreenshot 2023-07-30 at 22.55.16.png

0 Upvotes
1 Accepted solution
OPerek-Clark
Solution
Top Contributor | Elite Partner
Top Contributor | Elite Partner

Delete Emails from Unknown Visitors in Conversations Inbox

SOLVE

Hi @Evgenii,

 

There currently is no functionality to bulk delete messages in the conversations inbox that meet a specific criteria. To your point, you'd need to manually select and delete the conversations you no longer wish to see.

 

Sorry there's not a better answer!

View solution in original post

4 Replies 4
DSinewe
Participant

Delete Emails from Unknown Visitors in Conversations Inbox

SOLVE

Hi @Evgenii,

 

you can solve it like this:


1. Disconnect the existing email (e.g. inbox@xyz.com) from the Inbox.
2. Create a new email (e.g. inbox_new@xyz.com) and connect it to the Inbox.
3. Go to the existing email (inbox@xyz.com) and do the following:

 

Create filter in the email account (here gmail as an example) and filter for emails that don't have "lemwarmup".

Screenshot 2024-01-30 at 11.44.27.png

 

Next click "Create filter", select "Forward it to" and select the new email e.g. inbox_new@xyz.com.

Screenshot 2024-01-30 at 11.46.06.png

Hope this helps.

Best
Daniel

 

 

0 Upvotes
kvlschaefer
Community Manager
Community Manager

Delete Emails from Unknown Visitors in Conversations Inbox

SOLVE

Hi @Evgenii,

 

Thanks for reaching out to the Community!

 

You can delete emails in your conversation inbox by clicking on the box icon above the conversations or selecting each email and then click on "Move to Trash". 

 

This action will move the emails from the Unknown Visitor from your view to the Trash. 

 

Screenshot 2023-07-31 at 1.31.57 PM.png

 

Hope this helps!

 

Best,

Kristen


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0 Upvotes
Evgenii
Participant

Delete Emails from Unknown Visitors in Conversations Inbox

SOLVE

Thanks but that's not my question
I can delete emails, the problem is different.
I have a huge number of emails from warming up, and above I was told how to delete such contacts. But how can I now remove emails from deleted accounts from "inbox" without selecting each one manually. The hubspot inbox does not have a filter to select all emails from unknown contacts and delete them. Are you suggesting that I manually select each email? about 300 of these come to me a day, soon there will be more

OPerek-Clark
Solution
Top Contributor | Elite Partner
Top Contributor | Elite Partner

Delete Emails from Unknown Visitors in Conversations Inbox

SOLVE

Hi @Evgenii,

 

There currently is no functionality to bulk delete messages in the conversations inbox that meet a specific criteria. To your point, you'd need to manually select and delete the conversations you no longer wish to see.

 

Sorry there's not a better answer!