CRM

Robertsantos
Member

Default properties Sidebar - problems

I'm having problems with the sidebars, I put some properties for some teams and other properties for other teams.

In other words, each team will have the visualization of the default properties in the sidebar.

But some users are seeing the properties of the other team.

this is wrong I checked in all hubspot settings, because for some it is right and for others they have the wrong view even though they are in the correct team.


Can you help me with this?

0 Upvotes
1 Reply 1
kvonloesecke
Community Manager
Community Manager

Default properties Sidebar - problems

Hi @Robertsantos,

 

Thanks for reaching out to the Community! 

 

I wanted to refer you to this similar thread and this thread where @karstenkoehler explains the behavior of the left sidebar as well as some troubleshooting steps. I also wanted to share this help article that explains the behavior of the default sidebar. 

 

If you're still running into this issue after going through the suggested steps, I would advise contacting our Technical Support Team as it's included in your subscription and they can provide you with real-time assistance for this matter, where you are able to share screenshots and specific examples about this. 

 

Thank you,

Kristen


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