Deals with different currencies

[sefakral]

Hello community we have customers in Europe an the US, what can i do if i have deals in €uro and US Dollars?

Is there a way to have both currencies running or at least that it is all converted into one currency automatically? In the HUbSpot settings i just see the way to choose just Euro or just US Dollar for all Deals.

Thank you for your help 😊

[bradmin]

Hi, @sefakral. Currently, multiple currencies is not supported on deals, although it is on the roadmap for a later release. You'll be able to select one and only one currency per deal. You may want to create a custom property to denote the currency, as a result. 

You'll also want to upvote this ideas post, asking about the functionality. 

[sefakral]

Thank you.

I Hope i understand you.

For Exampel:

Deal "one" is Amount 5000 Euro WIN PROBABILITY level now 20% (Appointment Scheduled).

Deal "two" is Amount 6000 US Dollar WIN PROBABILITY level now 20% (Appointment Scheduled). 

On "Deal Forecast" on my Dasboard i would see: Ammount from Deal One and Deal Two is together 11.000€. That is wrong, because of the currency exchange rate. 

It would be nice in Future if i could have Deals in Euro and Deals in Us Dollar and Hubspot automaticly change us dollar in euro with the exactly currency exchange rate of the day.

Currently this is not Possible right?

[bradmin]

You're correct that if you have one deal in one currency, and another in a separate currency, they'd display as one single currency - whatever you've defined as the default in the product. 

I'd encourage you to not think of features (or lack thereof) as "right" or "wrong". They're "right" or "wrong" to you, based on your use case. Multiple currencies is something that has not been part of the product. The team is working to make that part of the product.

I understand not having multiple currencies is probably painful for your organization, but that doesn't necessarily make the tool "wrong" for not having it. 

[Donovan]

Let’s be clear. If this is still the case and you can only use one currency, it’s is wrong. Period. Fix it.

[AST]

What is the status on being able to use multiple currencies in Deals? 

Could there at least be an option for specific teams to use different currencies under one account? 

My US team has been using HubSpot CRM, and I have been tasked with getting our European offices on board as well, but if we can only use one currency, I might have to break up with HubSpot and find an alternative CRM solution. 

[MortenFA]

What is the status on this one? We are expanding or sales department to the US and want to work in one global pipeline. 

I cant understand if this is not basic setup in Hubspot CRM.

[MaayanSel]

Any updates on this issue?

[brendan-lucas]

Manually entering an exchange rate that fluctuates daily is wrong though. 

[Saper]

I strongly disagree with the rightness and wrongness as there exist essential functionalities or hygiene points for a given category of products or for the category that the products assumes itself to be in. So, given the category there exists certain rights and wrongs actually.

[yn]

Has there been any update on deals with different currencies and similarly quotes with different currencies. We are a global organisation dealing with global clients in US and EUR currencies.

It means I cannot send a quote via hubspot and integrate with my stripe account as the customer cannot get the currency they require ie: either US$ or EUR.

Please can you advise on this!!

[ipalma · Accepted solution]

Hi Yn, 

We now support muti-currency in deals and quotes. You can add multiple currencies in your account settings, then select currency that is applicable to a specific deal and create a quote with defined currency. 

More details here: https://knowledge.hubspot.com/articles/kcs_article/settings/add-and-edit-your-account-currencies

Please feel free to email me if you have any questions or feedback on this feature at ipalma@hubspot.com. I am a product manager for Quotes tool.

Thank you!

Iuliia

[Xsens]

As an addition to the current implementation of the multicurrency option, might I suggest using an exchange rate api of some sort? just to automate the exchange rate instead of just picking something and forgetting about it. Something like https://fixer.io/ or https://openexchangerates.org/ 

[scottfelten]

Hello 

I have reveiwed the currency info and I'm not sure how to accomplish something for my specifc use case.  

We have two main locations .. one in New Zealand and another in Portland, OR, USA

Half of the sales team needs to see products in NZD adn the other half in USD.  

I would like the US team to always see USD for the base or default currency but it apears if i set the account default then the NZ team now see everything in USD.

Any tips or pointers or are we just not thier yet with multicurrency support in quoting?

PS love the product ... 

Thanks, 

Scott Felten 

[jennysowyrda]

Hi @scottfelten,

If you are looking for tips on managing two currencies, I wanted to share this resource.

Thanks,
Jenny

[markevans]

Hi ipalma,

We have enabled USD, EUR and GBP in Currencies.

One of our Deals is in GBP, so the Deal Amount is manually entered as 1280 and is shown as £1,280.

That Deal has a Deal Price of 1.30 but it shows as $1.30, no matter how many times I refresh the page and try to enter a value so that it will show in GBP. I've even typed £1.30, but it resets to $1.30.

Note that the Product has multiple currencies, with default values are set for each of the 3 currencies.

Other €-based deals also show the Deal Amount in € and the Deal Price in $.

Does the Currency selection just not affect Deal Price?

Thank you.

[PaulBickley]

We too have a similar problem with reporting and deals in different currencies. 

Our prices are quoted in 6 different currencies, we've set these up in HubSpot as per the new functionality.  This all works great, creating quotes and MRR etc all works as you would expect. 

However, we need to report in USD on deal value, there is the field "Amount in home currency" this works great if you set the currency conversion rate in settings. However, each of our products are not all calculated at the same "Home currency" to "non-home currency" rate. Thus, having one set currency conversion rate won't for us.  

We've employed a psychological pricing strategy, as such, we need different currency rates per product to ensure the "amount in home currency" is reporting correctly. 

The alternative would be that we just report the USD value of the deal, which we'd be happy to do, however, this means our quotes would be in the wrong currency and amount

so it means we can't do this. 

We'd love a way to report all deal amounts in the USD value or a currency conversion at a product level to allow us to quote and report at correct values. 

Thanks

Paul

[Celma]

Hi there

I have a free account (Hotel Hungaria). Sometimes the amount is being registered in EUR (what I want) and sometimes in $. I don't understand why since we only have Belgian customers. My currency settings are set on EUR. What to do?

Céline

[jennysowyrda]

Hi @Celma,

The deal will be registered with the currency set in your portal at the time of the deal's creation. Is there anyone who would be changing the currency in your portal? 

If you can share specific examples, I am happy to investigate this further. 

Thanks,

Jenny

[Celma]

Hi Jenny

Looks like that could be the issue idd. I have asked all my team members to update their currency now.

Thx

[Leadselite]

Hi can you explain how i change the currency when i create a new deal. It wont let me change from USD to GBP

[jennysowyrda]

Hi @Leadselite,

Having multiple currencies is associated with specific subscriptions within HubSpot. Can you please confirm you have a subscription that includes this feature?

Thank you,
Jenny

[MistressVegas]

HubSpot supports 6 languages with plans of more and still does not support multiple currencies. This thread was begun over a year ago and all HS support has to say is they are not wrong. This is appalling for the price you charge, and having the ability to set multiple currencies but then only see one as the default for a year and a half is RIDICULOUS. WHEN WILL THIS ISSUE BE RESOLVED?

[petercraigen]

Looks like it was resolved very recently! I have been waiting for this for a while now too. 

Check in your settings under account defaults and you can add multiple currencies. Now I am about to explore how this will be applied to our pipelines/deals/forecasting etc. 

[johnelmer]

@jennysowyrda I wanted to share the announcement about the Currency Converter app that was created to solve the problem described in this post.

Ultimate Currency Converter

Automatically Convert Deal Amounts to other Currencies

• The Ultimate Currency Converter for HubSpot app allows users to convert deal amounts into other currencies inside of their HubSpot deals within seconds.

• Conversion rates are updated every 60 seconds to give you near real time accuracy when you are using the calculator.

• You do not pay per user, only per HubSpot portal, and it comes with a free 7-day trial. In addition, users can perform unlimited calculations at no additional cost.

• The Ultimate Currency Converter was developed as part of the HubSpot App Accelerator program run by HubSpot to solve for specific customer needs.

The HubSpot Solutions Partner behind this app, Bayard Bradford, are the creators of the popular Ultimate Data Export app for HubSpot.

[jennysowyrda]

Thank you for sharing @johnelmer!