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I just completed an 'companies' import and i had quite a lot of duplicates. The error code was DUPLICATE_ALTERNATE_ID and the reason was (for example)
"Alternate ID 'companyname.com' was already used in this import on line 38"
I think it means that the domain name is already associated with another company also listed in the import. If so, how do i add companies with the same company name, domain but different addresses into Hubspot?
For companies, HubSpot uses the company domain name (the company's website domain) as a unique identifier. If this unique identifier appears twice or more times in an import file, this causes an error.
If you have several companies with the same company name, e.g. ACME, this wouldn't cause a problem as long as they have distinct company domain names, e.g. acme.org, acme.com, acme.net. (Should ACME appear several times with the same domain name, that's a sign that these rows are actually duplicates since they have the same unique identifier.)
Hope this helps!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
how do i add duplicate IDs. I have multiple businesses at different locations all sharing the same email address. i need a row for each one since each has different address.
For companies, HubSpot uses the company domain name (the company's website domain) as a unique identifier. If this unique identifier appears twice or more times in an import file, this causes an error.
If you have several companies with the same company name, e.g. ACME, this wouldn't cause a problem as long as they have distinct company domain names, e.g. acme.org, acme.com, acme.net. (Should ACME appear several times with the same domain name, that's a sign that these rows are actually duplicates since they have the same unique identifier.)
Hope this helps!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer