DELETE ALL CONTACTS AT ONCE SEENS TO BE IMPOSSIBLE

SOLVE
Mario_Barbosa
Participant

Hi

I tried several times to deletes all contacts and in fact (even selecting all contacts and writing the number of contacts to be deleted ) the system only delete a partial number of contacts.

 

Thanks, for some advice

 

Mário Barbosa

0 Upvotes
1 Accepted solution
Phil_Vallender
Solution
Most Valuable Member | Elite Partner

Hi @Mario_Barbosa,


The checkbox at the top of your contacts view will select all the contacts on the current page. A prompt will then appear in the middle of the page offering to select all contacts in the current view - can you confirm if you have selected this option? 

Here is a screenshot for reference:

 

Contacts.png


Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies

View solution in original post

15 Replies 15
PHunter
Member

The issue everyone here has is that sometimes you need to delete thousands of contacts, the UI for that is difficult to understand (edited: but I finally got it!)

CBoon
Participant

 I can't believe there is not an option to "Delete All" contacts associated with a user or other filter. Deleting 100 at a time, which is the current max amount you can delete is ridiculous. #MickeyMouseGames 

0 Upvotes
MiaSrebrnjak
Community Manager

Hi @CBoon,

 

Thank you for reaching out to the Community! I just double checked in my own account and the "Select all" option should be available even if you apply a filter, it should look like this: 

Screenshot 2021-08-03 at 14.39.19.png 

 

This will select all the contacts in the filtered view. After that, you can delete all contacts by entering the No of contacts you wish to delete in the pop-up window: 

Screenshot 2021-08-03 at 14.44.56.png

 

I hope this helps, don't hesitate to reach out if you're not able to reproduce this in your account. 

 

Cheers,

 

Mia


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AETechDesignCJ
Member

I haven't found a way to delete all contacts at once, but I got pretty close.  Once you click 'Contacts' it will bring up the list which defaults to 25 per page.  Select 100 from the drop-down at the bottom of the page in order to capture the most you can at one time.  Scroll back to the top of the contacts and click the empty box to select all 100.  You may then click 'Permanently delete'.  A pop-up box will say, "Delete 100 contacts?" and have a gray 100 in the box.  Type 100 over this which verifies you are agreeing to deleting all 100.  Then click Delete and you're done with this page.  If you have 10,000 contacts, this will take much longer than it took for my 1000 contacts.  Good luck.  (Why did I want to delete all 1000?  I uploaded the wrong CV file with old/unvetted information.  Oops!)

Billy_madison
Participant

Solved my problem thanks!

0 Upvotes
Phil_Vallender
Solution
Most Valuable Member | Elite Partner

Hi @Mario_Barbosa,


The checkbox at the top of your contacts view will select all the contacts on the current page. A prompt will then appear in the middle of the page offering to select all contacts in the current view - can you confirm if you have selected this option? 

Here is a screenshot for reference:

 

Contacts.png


Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies
silsolvaughan
Participant

YOU ARE MY HERO! DA BEST

allmyneedsonlin
Member

I have a problem with bulk delete for deleting contacts on all my accounts, I tried with super Admin and with an other account with the previllege of bulk delete, I serached on community and there is no response on that and finally I open support ticket.anyone have anyone have an  idea? 

jennysowyrda
Community Manager

Hi @allmyneedsonlin,

 

Were you able to get this sorted through your support ticket? 

0 Upvotes
ChrisSiteLens
Participant

I'm having the same issue. Seems like there should be an update function when uploading that I either missed or wasn't there.  

0 Upvotes
Mario_Barbosa
Participant

Thanks, Phill I really do that but it takes some time to delete all items and I was impatient....

Regards

Mario

silsolvaughan
Participant

I had the same issue! many thanks!

0 Upvotes
MikeVigrass
Member

I'm also trying to delete multiple contacts. I messed up while importing and now have many duplicate contacts that I need to fix. I would like to just delete them all and re-import everything correctly, but when I try to do the bulk delete as described, the delete button stays greyed out. Any ideas on what to do next. I really don't want to delete and recreate my account.

Thanks,

Mike

Anonymous
Not applicable

Hey @MikeVigrass,

 

That sounds like it could be a permissions issue. See bulk delete listed here.

 

I'd recommend checking with your super admin to get that changed if that setting is disabled for you.

 

Hope that helps!

0 Upvotes
MikeVigrass
Member

The wierd part is that I am the Super Admin and I can't do it.

0 Upvotes