Customize Lead Status

[L-A-Horner]

Hello, I have tried looking in the forum for answers for being able to custimize yhe lead status options that are set as default but haven't had much luck. First of all is this possible? secondly, if not, do you think this is something worth adding? 

[himanshurauthan]

Hi @L-A-Horner,

Yes, customizing the lead status in HubSpot is possible and can be a useful workaround since Lifecycle Stages cannot be modified. To customize the Lead Status to better fit your needs, follow these steps: First, access the settings by clicking the gear icon in the upper right corner of the main navigation bar. Next, navigate to Properties by selecting "Properties" under the "Data Management" section in the left-hand menu. Then, use the search bar to find the "Lead Status" property. Once found, click on the "Lead Status" property to edit it. You can add, remove, or modify the options to better align with your business processes.

Best regards, 

[willsmith]

Is it possible that you changed this in the contact property instead of changing it in the company property? 

There is both a lead status property for contacts and a lead status property for companies, make sure you are editing the correct one. 
I hope this helps. 
-Will

[CRCAOps]

Thank you, I didn't realize that was where we needed to separate contact versus company. I'll attempt the changes again

[CRCAOps]

I am having the issue of not seeing the changes made to the 'Lead Status' categories on my company pulldown selection. I do not see where I can ensure it was placed under contracts versus companies. Please help!

[willsmith · Accepted solution]

Hi @L-A-Horner 

Yes. Customizing the lead status is possible. And, yes, since it is not possible to change the Lifecycle Stage, many of our clients use the customizable Lead Status to fit their needs.

To customize the Lead Status:

1. Click the Settings icon (the gear) on the upper right side of the main navigation.

2. In the left-side Settings menu select Properties

3. Search for the Property: Lead Status

4. Adjust the Lead Status Labels, Internal Value to fit your situation/business. 

I hope this helps. If it does, please mark it as a solution to help the rest of the community.

Thank you!

[PChristensen6]

Does anyone know why my custom fields don't get updated?

Do you need to have a paid account to do custom fields?

[DianaGomez]

Hi @PChristensen6,

Thanks for reaching out to the Community!

Could you please tell me what type of subscription you have? How do you create these custom fields, what do you mean by them not updating? are you using them in a form and they are not saving user data? The more examples, screenshots, and details you share with us, the easier it will be to analyze the situation to reach a solution.

Thanks,

Diana

[Prabsmj]

hi @willsmith 

How do we reset the lead status property for contacts to HubSpot default?

[manuelkobel]

Hi Will,

thanks a lot for your answer.

Adding the additional field worked for me, but unfortunately the new field does not show in the drop down menu when editing a company.

Do you happen to know what I did wrong?

Thanks a lot,

Manuel

[willsmith]

Hi Manuel,

Hmmm.... let's take a look at this. It could be as simple as just refreshing your browser. In case it is not, can you send me a screenshot of what the dropdown currently looks like? Thank you!

[manuelkobel]

Hi Will,

I think it's not that straightforward unfortunately. I've created the extra option yesterday and today another colleague of mine pointed out, that he can't see the option - on a different device, which rules cookies out. I can't see it either.

Here the current drop-down:

The new field should be right before "Schlechtes Timing".

I also tried to select / unselect the button on the right in the field creation dialogue. My last option would be to delete the field, but I only found a way to delete all fields at once, which is not my intention.

Is there maybe a limit to the number of options that are displayed?

Cheers,

Manuel

[willsmith]

Is it possible you adjusted the lead status for contacts rather than the lead status for a companies? I've done this before and have found it incredibly frustrating to troubleshoot. 
I apologize for the simple answer, but I am looking into this a little deeper and thought maybe this could be it. Take a look while I explore this further. Thanks!

One more thing, I find it strange that you can't delete selected properties but need to delete them all at once. Can you perform an action like this?

[manuelkobel]

Hi Will,

spot on with both your guesses. 🙂 Thank you very much.

I really edited the contact field instead of the company field and I simply didn't see the button to delete options. I was  too focused on the buttons below the fields. 

I very much appreciate your help! Thanks again.

All the best,

Manuel

[L-A-Horner]

HI @willsmith 

Yes this definitely helps, thank you very much for your response.

Thanks

Lewis 

[willsmith]

Hi @L-A-Horner 

Awesome! Glad it helped. Can you take a moment to mark it as a solution so that others who may be asking the same question can easily find the answer? 

Thank you!

[VZadoynov]

Hey Will,

How about when I'm working out of Companies is it possible to change a "Lead Status" from companies instead of contacts. 

[willsmith]

@VZadoynov  Yes. There is a HubSpot default property of "Lead Status" for companies - to distinguish the "company's sales, prospecting or outreach status".