It's been a couple of weeks since a customer advised she wasn't able to see tickets on her customer portal but we do not know why. We have no other customers with the same issue and don't understand why this is happening, by any chance someone has experienced this before? This is what she sees:
Thank you for your response. I've checked these requirements and they are all checked. We have updated her on our lists and reset her password once again to check if this works. We'll wait for her answer to see if this time anything changes,
I appreciate the help and the troubleshooting steps we have to check when we have any concern with a contact.