Custom field for Referrer not appearing on all users

[SAmberley]

Hello- I am the admin for our Hubspot, and I worked out how to create a custom field to track my referral source in each deal. 

However, my VA, who I have also invited to log-in, does not see this field in the deals. 

So two questions: 

1. Does anyone know why she doesn't see this field? 

2. Is this the best way to track referral source?

Thank you!

[karstenkoehler · Accepted solution]

Hi @SAmberley,

Custom properties are not included in the deal sidebar automatically. Here's how HubSpot users can select the properties to show under the About section in a record: https://knowledge.hubspot.com/contacts/select-properties-to-show-under-the-about-section-in-a-record

Is the referral source something you're planning on tracking manually? If yes, then a custom property is a good way of doing so.

HubSpot automatically maintains Original source data fields, see here, which might also be interesting for you. You can find an explanation of how these source drill-down properties work here.

Hope this helps!