Creating a workflow to send a follow up email if first marketing email hasn't been opened in 10

[mdrnd]

Hi there,

Trying to create a workflow to send a follow up email if first marketing email hasn't been opened in a certain time frame.

I know that we can create a workflow using marketing activities but doesn't include a specific time frame. 

Ideally, I'd like to be able to create an automated follow up email if the first marketing email hasn't been opened in 10 days.

Could you please assist on this as I couldn't find any workaround.

Appreciate the help here.

Thank you,

[mdrnd]

Perfect, thanks Karsten.

[karstenkoehler · Accepted solution]

Hi @mdrnd,

The workflow could look like this:

Let me know if you have any follow-up questions!

[mdrnd]

Hey Karsten,

Need a quick verification on this workflow. My trigger is actually "Opened the email but didn't reply". Could you please resend the workflow based on the "Opened but No Reply" status?

I think we should also consider that the person received the email but didn't open at all. They should also receive the second email.

Thanks,