Creating a list of "bounced" contacts

[DarrenSimons]

In some contacts, I see a message that says "Contact has bounced globally" which I understand means that other CRM organisations have found the email address to be invalid.

How do I generate the list of all my contacts which that applies to?  I can't see it as a field in the contact, and the static list of Bounced Marketing emails only works for emails I have sent

This would be really useful to ensure I am cleaning my database.

Also, when sending marketing emails do emails to these contacts automatically get excluded?  I don't want to send to lots of invalid email addresses for risk of being potentially blocked.

[RaoulKaterberg · Accepted solution]

Hi DarrenSimons,

Follow the plan below to identify global bounces.

1. Go to Marketing -> Email and select  “Email bounce tools”.
2. Make an export of unsubscribes and bounce, select the option “include global bounces and unsubscribes”. 
3. Now export the list, list will be send to your email and download the list from your mailbox.
4. Make sure to order the data in columns, you do this by selecting row A -> Data -> text to column -> set “Comma” as the delimiter.
5. Delete all rows except “Global bounce” and “Recipient” and change the name of column A “Recipient” to Email.
6. Use find and replace in row B and change the value “HUBSPOT_GLOBAL_BOUNCE” for True.
7. Use find and replace in row B and change the value “MAILBOX_FULL” for True.
8. Use find and replace in row B and change the value “UNKNOWN_USER” for True.
9. Import this file in HubSpot, the property “Global Bounce” can be used to filter global bounces.

[RaoulKaterberg · Accepted solution]

Hi DarrenSimons,

Follow the plan below to identify global bounces.

1. Go to Marketing -> Email and select  “Email bounce tools”.
2. Make an export of unsubscribes and bounce, select the option “include global bounces and unsubscribes”. 
3. Now export the list, list will be send to your email and download the list from your mailbox.
4. Make sure to order the data in columns, you do this by selecting row A -> Data -> text to column -> set “Comma” as the delimiter.
5. Delete all rows except “Global bounce” and “Recipient” and change the name of column A “Recipient” to Email.
6. Use find and replace in row B and change the value “HUBSPOT_GLOBAL_BOUNCE” for True.
7. Use find and replace in row B and change the value “MAILBOX_FULL” for True.
8. Use find and replace in row B and change the value “UNKNOWN_USER” for True.
9. Import this file in HubSpot, the property “Global Bounce” can be used to filter global bounces.

[ScottMoyse · Accepted solution]

It appears these options no long exist. 

You can create a list from the Marketing Email page, that also includes Global Bounced contacts. But the resulting list doesn't include any specific filters for Globally Bounced contacts, so you only end up with Contacts with Hard Bounced Reason is Known. 

The resulting export has no Global Bounced information.

[kvlschaefer]

This is great! Thanks for sharing, @RaoulKaterberg!

[DarrenSimons]

Thank you for this.  Interestingly I thought I had done this via a filter but I didn't select the Email hard bounce reason general enough (i.e. "is known"). This has given me a lot more results which is good, and the protection point is noted.

However, I do still have some contacts where I see the message under contact regarding "Global bounce" which are not being captured by the process you described.  It appears the extract you have described here is triggered on a marketing email being sent by our instance of Hubspot, but is there a way to collect the data for all contacts.

The specific issue I have here is we have 500 email addresses from another internal platform which we want to move across, but I don't want to email those 500 to find out if their email address is correct when Hubspot is showing "global bounce".

Many thanks,

Darren

[DPalilonis]

@DarrenSimons have you found a good answer for this? I am having the exact same problem.

[maldao]

same problem!

the "hard bounce reason" filter is not enough to filter the "global bounce"

[DarrenSimons]

No, sadly not.

[AdamLPW]

Hi @DarrenSimons,

You're looking for "Email Hard Bounce Reason".  This KB article should see you right.

Also, "When contacts hard bounce on a marketing email, HubSpot drops them as recipients of future marketing emails. This protects your email sending reputation by preventing future bounces." (source).