Creating a list of "bounced" contacts

[DarrenSimons]

In some contacts, I see a message that says "Contact has bounced globally" which I understand means that other CRM organisations have found the email address to be invalid.

How do I generate the list of all my contacts which that applies to?  I can't see it as a field in the contact, and the static list of Bounced Marketing emails only works for emails I have sent

This would be really useful to ensure I am cleaning my database.

Also, when sending marketing emails do emails to these contacts automatically get excluded?  I don't want to send to lots of invalid email addresses for risk of being potentially blocked.

[RaoulKaterberg · Accepted solution]

Hi DarrenSimons,

Follow the plan below to identify global bounces.

1. Go to Marketing -> Email and select  “Email bounce tools”.
2. Make an export of unsubscribes and bounce, select the option “include global bounces and unsubscribes”. 
3. Now export the list, list will be send to your email and download the list from your mailbox.
4. Make sure to order the data in columns, you do this by selecting row A -> Data -> text to column -> set “Comma” as the delimiter.
5. Delete all rows except “Global bounce” and “Recipient” and change the name of column A “Recipient” to Email.
6. Use find and replace in row B and change the value “HUBSPOT_GLOBAL_BOUNCE” for True.
7. Use find and replace in row B and change the value “MAILBOX_FULL” for True.
8. Use find and replace in row B and change the value “UNKNOWN_USER” for True.
9. Import this file in HubSpot, the property “Global Bounce” can be used to filter global bounces.

[KristyReed]

I have the same issue where I need to cleanse my database specifcally from bounced globally contacts and there is no way to do this

[Victor_Becerra]

Hi @KristyReed , I read the documentation and found this might help clarify things.

The “Delete contacts who no longer receive your marketing emails” article explains how to segment and clean up contacts who’ve hard bounced or marked emails as spam. But it also notes that globally bounced contacts won’t appear in those segments.

The “Email bounce types” article explains why: a global bounce happens when an address has hard bounced in three or more HubSpot accounts. HubSpot then suppresses that address across all accounts automatically. If the bounce didn’t happen in your own account, the Email hard bounce reason property will remain blank — so it can’t be used in lists.

The good news is HubSpot already excludes globally bounced contacts from your future sends, so you don’t need to worry about deliverability. If you’d still like to review or remove them, you can:

Export unsubscribes and bounces (make sure to include global bounces).

Filter the file for global bounces.

Re-import with a custom property (e.g. “Global Bounce = True”) so you can segment and manage them.

It’s a little manual, but once that property is set up you’ll have ongoing visibility and control. I’d also encourage adding this request in the Ideas Forum — lots of customers have asked for a more direct way to segment global bounces, and community votes really help the product team prioritize.

I hope this helps!

Best, Victor

[Victor_Becerra]

Hi @KristyReed 
Thank you for reaching out to the Community!
I'd like to invite some community members who are subject matter experts to join this conversation.
@karstenkoehler @Shubham_Sharma @Lucila-Andimol - Would you be able to share any insights on this? Your expertise would be greatly appreciated.
Best,
Victor 

[RaoulKaterberg · Accepted solution]

Hi DarrenSimons,

Follow the plan below to identify global bounces.

1. Go to Marketing -> Email and select  “Email bounce tools”.
2. Make an export of unsubscribes and bounce, select the option “include global bounces and unsubscribes”. 
3. Now export the list, list will be send to your email and download the list from your mailbox.
4. Make sure to order the data in columns, you do this by selecting row A -> Data -> text to column -> set “Comma” as the delimiter.
5. Delete all rows except “Global bounce” and “Recipient” and change the name of column A “Recipient” to Email.
6. Use find and replace in row B and change the value “HUBSPOT_GLOBAL_BOUNCE” for True.
7. Use find and replace in row B and change the value “MAILBOX_FULL” for True.
8. Use find and replace in row B and change the value “UNKNOWN_USER” for True.
9. Import this file in HubSpot, the property “Global Bounce” can be used to filter global bounces.

[ScottMoyse · Accepted solution]

It appears these options no long exist. 

You can create a list from the Marketing Email page, that also includes Global Bounced contacts. But the resulting list doesn't include any specific filters for Globally Bounced contacts, so you only end up with Contacts with Hard Bounced Reason is Known. 

The resulting export has no Global Bounced information.

[ENorman7]

I am having the same issue...the "approved solution" no longer exists in the current Hubspot...

[kvlschaefer]

This is great! Thanks for sharing, @RaoulKaterberg!

[DarrenSimons]

Thank you for this.  Interestingly I thought I had done this via a filter but I didn't select the Email hard bounce reason general enough (i.e. "is known"). This has given me a lot more results which is good, and the protection point is noted.

However, I do still have some contacts where I see the message under contact regarding "Global bounce" which are not being captured by the process you described.  It appears the extract you have described here is triggered on a marketing email being sent by our instance of Hubspot, but is there a way to collect the data for all contacts.

The specific issue I have here is we have 500 email addresses from another internal platform which we want to move across, but I don't want to email those 500 to find out if their email address is correct when Hubspot is showing "global bounce".

Many thanks,

Darren

[DPalilonis]

@DarrenSimons have you found a good answer for this? I am having the exact same problem.

[maldao]

same problem!

the "hard bounce reason" filter is not enough to filter the "global bounce"

[DarrenSimons]

No, sadly not.

[AdamLPW]

Hi @DarrenSimons,

You're looking for "Email Hard Bounce Reason".  This KB article should see you right.

Also, "When contacts hard bounce on a marketing email, HubSpot drops them as recipients of future marketing emails. This protects your email sending reputation by preventing future bounces." (source).