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Cae2

‎Jun 3, 2020 5:02 PM - edited ‎Jun 3, 2020 5:04 PM

Member

Creating a e-mail channel only for tickets

Hello, I have one agent to deal only with chat channel and another one only to service>tickets.

 

When I create an e-mail channel and check the option to turn it automatically into a ticket, the e-mail is created successfully in service>tickets but it keeps on conversations>inbox, so my agent who only deal with chat related conversation needs to keep selecting all conversations with the tag "e-mail" and deleting it.. since it's "duplicated" let's say...

 

There is some way to create a e-mail channel only for tickets purposes? without leaving it in conversations also?

 

Thank you

0 Upvotes
1 Reply 1
JessicaH
HubSpot Alumni

‎Jun 8, 2020 4:10 AM

HubSpot Alumni

Creating a e-mail channel only for tickets

Hi @Cae2,

 

Currently this is not a functionality of the tool. If you would like to see this implemented in the future, I would recommend sharing this idea in our ideas forum.  

 

Take care,

Jess


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Creating a e-mail channel only for tickets
Sales
Jun 8, 2020