Contacts who update their email addresses are creating duplicate records?
Feb 24, 2020 12:52 PM - edited Feb 24, 2020 1:04 PM
We are a SaaS company using HubSpot Enterprise and have over 85K contacts. I'm struggling with duplicate contact records. Many of clients use free email addresses such as gmail, etc.
What I'm finding is that when they update their email address in our app, instead of updating their HubSpot record, HS sees the new email address and creates a duplicate contact record.
Does anyone else have this issue, and/or have any suggestions for how to manage this, or am I just stuck with merging one by one - there are over 2,000 duplicates now, and that's the limit HubSpot reports on...there are more, I'm sure.