CRM

Kat21
Member

Contacts creating companies

SOLVE

Hi everyone. I have noticed only in the past week that when I am in a company and create a contact, if the contact email doesn't match the company name (which happens in some businesses) then Hubspot automatically creates a company under the email domain. How do I stop this from happening? I present I keep having to merge the 2 accounts together but I shouldn't have to do this. Thanks

 

0 Upvotes
1 Accepted solution
JWingate2
Solution
Contributor | Elite Partner
Contributor | Elite Partner

Contacts creating companies

SOLVE

Hi @Kat21 ,


In settings -> Data Management -> Objects -> Company, there should be a setting that you can toggle on and off that says "Create and Associate Companies with Contacts" If that's turned on, every time there is a recognizable company email domain, HubSpot will create the company record for it.

View solution in original post

1 Reply 1
JWingate2
Solution
Contributor | Elite Partner
Contributor | Elite Partner

Contacts creating companies

SOLVE

Hi @Kat21 ,


In settings -> Data Management -> Objects -> Company, there should be a setting that you can toggle on and off that says "Create and Associate Companies with Contacts" If that's turned on, every time there is a recognizable company email domain, HubSpot will create the company record for it.