CRM

BFreeze
Member

Contacts Disappeared

SOLVE

I was scanning business cards from client into the free version of Hubspot, and now everything has disappeared.  It says:

 

'You have no accounts.'

 

Over 450 contacts vanished.  Was looking to upgrade to a paid tier, but don't want to start over.

0 Upvotes
1 Accepted solution
Syeda_Fatima
Solution
Top Contributor | Diamond Partner
Top Contributor | Diamond Partner

Contacts Disappeared

SOLVE

Hey @BFreeze, If you have recently upgraded to a paid tier of Hubspot, it is possible that your contacts vanished and have been transferred to your new account. You can check by logging into your new account and seeing if your contacts have been migrated.

 

If your contacts have not been migrated, it is possible that they have been lost in the upgrade process. In this case, you may need to contact the Hubspot support team to inquire about the missing contacts and to see if they can be restored.

View solution in original post

0 Upvotes
1 Reply 1
Syeda_Fatima
Solution
Top Contributor | Diamond Partner
Top Contributor | Diamond Partner

Contacts Disappeared

SOLVE

Hey @BFreeze, If you have recently upgraded to a paid tier of Hubspot, it is possible that your contacts vanished and have been transferred to your new account. You can check by logging into your new account and seeing if your contacts have been migrated.

 

If your contacts have not been migrated, it is possible that they have been lost in the upgrade process. In this case, you may need to contact the Hubspot support team to inquire about the missing contacts and to see if they can be restored.

0 Upvotes